Terms & Conditions

Welcome to hofs88.com. Hofs88.com provides services to you subject to the following conditions. Use of this site signifies your agreement with the following terms and conditions. If you do not agree with any of these terms and conditions, please do not use this site. Hofs88.com reserves the right, in its sole discretion, to modify these Terms and Conditions at any time and you agree to be bound by such modifications through your use of the hofs88.com site.

Copyright

All materials on this site, including, but not limited to, images, text, illustrations, audio clips, video clips are protected by copyrights which are owned or licensed by hofs88.com, or otherwise used with permission by hofs88.com. You may not reproduce, republish, upload, post, transmit, or distribute in any way whatsoever any materials from hofs88.com without the prior written permission. However, you may download or make one copy of the materials, and other downloadable items displayed on the site, for personal noncommercial home use only, provided all copyright and other notices contained in the materials are left intact. Any modification of the materials, or any portion thereof, or use of the materials for any other purpose constitutes an infringement of hofs88.com's copyrights and other proprietary rights. Use of these materials on any other website or other networked computer environment is prohibited without prior written permission from hofs88.com. Upon receiving permission, any materials used must be accompanied with the name of this website, hofs88.com, its URL address and an active link to hofs88.com.

Cancellation Policy

A cancellation fee of 50% will be imposed. There will be no refunds on shipping charges. Orders can only be cancelled if they have not yet been shipped out. Kindly email us directly at enquiry@hofs88.com to cancel your order.

Return & Exchange Policy

We want you to be fully satisfied with your purchase from us. Should you wish to return or exchange an item for reasons other than it being damaged, please make sure it is in the condition it was received. In this case, the purchaser shall be responsible for the return charges. Email us at enquiry@hofs88.com within 7 days of receipt of your order BEFORE you return the item and we will guide you on the necessary return procedure. The item must be returned within 30 days from the day you receive the goods for a full refund or exchange, minus the shipping charges. Once we have received the returned package, your refund will be processed within 7 business days and you will be informed accordingly via email. Please allow additional days for your banking institution to process and post this transaction to your account once they have received the information from us.

Our Products

The dimensions indicated for our products are approximate only and they are basically in centimetre (Cm) in the order of Width x Depth x Height (Thickness).

The weight indicated will be used to calculate the shipping charges. If the product comes with a box, the weight including box and packaging materials will be used.

Although each product is practically identical to the item shown on our website, there may be minor variations in the finishing or colour of the item you receive. This may be due to the product being handcrafted individually or produced in different batches. Variations in colour could also be due to the lighting used when photographs of the items were taken. We, however, try to post numerous photographs of our products taken from different angles and in close-ups so that customers can have an accurate picture of the item they will be purchasing.

Natural Crystal Disclaimer

Please note that natural crystals, unlike man-made ones, are a product of nature and may thus vary in colour, veining and shading. No two pieces are exactly alike and these variations may be more pronounced between products from different batches. The crystals may also have naturally occurring flecks, uneven textures and inclusions or internal fractures which serve to showcase the beauty of nature. These are not flaws and are perfectly fine in the context of Feng Shui.

Out of Stock Policy

Our stock balances fluctuate throughout the day with sales demand and stock that we receive from the manufacturers. Items are constantly being sold and our stock is constantly being replenished.

Just because the item you ordered is NOT identified as "Sold Out" or "Out of Stock" does not necessarily mean that it will be in-stock at the moment you order it. We will notify you if the item you ordered is out-of-stock. We will inform you via email and give you 3 days to reply. If we have not heard from you we will ship the other items in your order and refund the out-of-stock item. Partial refund on the shipping charge will be made if removing the out-of-stock item affects the total shipping charge.

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